Refund and Returns Policy
Effective Date: December 31, 2024

At GearHato, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your product, we offer a straightforward returns and refund policy to make the process as seamless as possible.

Return Eligibility

We accept returns on items within 30 days of purchase, provided they are unused, in their original packaging, and in the same condition you received them. Some items, such as clearance or special-order products, may not be eligible for return. Please refer to the product page for specific return guidelines.

How to Return an Item

To initiate a return, please contact our customer support team at info@gearhato.com. Once your return request is approved, you will receive instructions on how to return the product. Please ensure that you use a trackable shipping service for returns, as we are not responsible for items lost in transit.

Refund Process

Once we receive and inspect your returned item, we will process your refund. Refunds are issued to the original payment method within 5-10 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@gearhato.com with photos and a description of the issue. We will provide you with a replacement or full refund, including return shipping costs.

Exchanges

If you need to exchange an item, we recommend returning the original product and placing a new order for the desired item. This helps us ensure that we fulfill your exchange as quickly as possible.

Non-Returnable Items

Certain items, including gift cards and personalized products, cannot be returned or refunded unless they are defective or damaged.

Shipping Costs

You are responsible for the return shipping costs unless the product is defective or we made an error in your order. If you receive a free shipping promotion, the value of the original shipping cost may be deducted from your refund.

Contact Information
If you have any questions or need assistance with a return or refund, please contact us at:
Street Address: Po Box 1197, Coupeville, Washington
Phone Number: (360) 678-6541
Email: info@gearhato.com
Website: gearhato.com