Sales Policy
Effective Date: December 31, 2024

At GearHato, we are dedicated to providing exceptional products for mountain biking enthusiasts. Our Sales Policy ensures a seamless shopping experience. Please carefully read the following terms related to product purchases.

Product Availability

We strive to ensure that all items listed on our website are in stock and available for purchase. However, in rare cases, due to high demand or supplier issues, an item may be temporarily out of stock. If this happens, we will notify you immediately and provide an estimated restock date or offer alternatives.

Pricing Information

The prices listed on our website are in U.S. dollars and are subject to change without prior notice. We aim to ensure that all pricing is accurate, but in the event of an error, we reserve the right to cancel or modify any orders affected by such errors. This includes but is not limited to pricing mistakes, product availability errors, or incorrect shipping charges.

Payment Terms

We accept various payment methods, including credit cards, PayPal, and other secure online payment systems. Payments will be processed when your order is confirmed, and all transactions are subject to verification. We do not store sensitive payment information.

Order Processing

Once your order is placed, it will be processed as quickly as possible. Orders are typically processed within 1-2 business days. If there is any issue with your order, such as a payment failure or shipping address error, we will contact you for clarification before proceeding.

Order Cancellations

Orders can be canceled within 24 hours after purchase, provided the items have not been shipped. After this period, cancellations may not be possible. If you need to cancel an order, please contact our customer support team at info@gearhato.com.

Sales Tax

Sales tax will be applied to orders where applicable. The rate will be based on the shipping destination and in compliance with local and state tax regulations.

Promotional Offers

From time to time, we may offer promotions or discounts on our website. These offers are subject to specific terms and conditions, and the discounts will not apply to previously purchased items unless otherwise stated. Promo codes must be applied at checkout and cannot be combined with other offers.

Shipping and Handling

Shipping costs are calculated based on the shipping address, selected shipping method, and product weight. We offer standard and expedited shipping options. Shipping times are estimates and not guaranteed, though we strive to deliver within the stated window.

Street: Po Box 1197 Coupeville, Washington
Phone number: (360) 678-6541
Email: info@gearhato.com
Website: gearhato.com